Houghton understands that our customers want more than just products. We provide initial and ongoing product selection, application know-how, and in-process control. Our service begins with our technical representatives who are selected, educated and dedicated to providing engineering and products to improve industrial processes. Each of them is carefully trained in the basics of metals processing, and then in specifications performance of the Houghton Line of products.

We rely on these individuals to understand customers' process needs and to respond with appropriate solutions. They ask many questions and choose from our complete range of products to meet the customer's particular requirements. Then we work with our customers to make sure the products are being applied and maintained properly to ensure that they will perform as designed.

We assist in establishing operating parameters including concentration, pH and biological controls, if necessary, and support ongoing technical assistance with our service laboratories. This service is critical to successful performance and is very much part of our product offering.

Whatever the operation — cleaning, cutting, forming, rolling or protecting — our system of analysis, product selection and application service is rigorously applied. We call the process "applied technology" and know its value to metalworking productivity.
Product Stewardship
We will counsel our employees and customers in the safe and proper handling, recycling, use, and disposal of Houghton products. We will maintain appropriate health, safety, and environmental information on all new and existing products.

Responsible Product Development
The health and well-being of our employees and customers will continue to be a major consideration in the development of our products.

Protection of the Environment
Houghton will continue to develop products and systems which safeguard the environment and conserve our natural resources.

Public Awareness
We will make available, through training material and seminars, all pertinent information on the safe handling and use of our products to our employees, customers, and the public.

Management Commitment
All levels of Houghton management are actively involved in promoting our commitment to protecting the environment as well as the health and safety of our employees, customers, and the communities in which we operate.